Career Summary
A highly skilled IT professional with over twenty years of experience in the IT industry, with a focus on network technology and systems administration. Adept at diagnosing and resolving complex hardware and software issues, managing servers, and maintaining wired and wireless network systems. Proven ability to implement innovative technology solutions to support business objectives, with strong skills in customer support and training. Highly proficient in Active Directory, Network Infrastructure, and Systems Administration.
Key Skills
• Active Directory
• Network Infrastructure
• Wireless Networks
• Network Security
• Google Cloud Platform (GCP)
• Windows Server and Linux Systems Administration
• Customer Support
• Hardware and Software Troubleshooting
• LAN Technologies (VLANs, POE, IP-subnetting)
Language Proficiency
• English (Native)
• Spanish (Limited Working)
Professional Experience
Information Technology Specialist (Freelance / Consultancy)
October 2002 – Present Mobile, Alabama Area
• Successfully acquired new business opportunities, primarily within the healthcare industry.
• Implemented custom technological solutions in alignment with business and financial objectives.
• Played a key role in deploying practice management and electronic health record systems.
• Managed website development and server administration.
• Successfully carried out hardware repairs, server and network management, and remote hands support.
• Proficient in systems administration, TCP/IP networking, and hardware.
• Skilled in encryption, security, systems hardening, and pen testing.
• Handled systems integration, interfacing, and data mergers.
Information Technology Field Technician
June 2021 – August 2022 Arey Jones Educational Solutions – Mobile, Alabama
• Provided user assistance and problem resolution for software.
• Diagnosed and resolved hardware failure and issues.
• Set-up and tested hardware components and installed software.
• Analyzed, troubleshooted, and evaluated existing wired and wireless network systems.
• Performed routine network maintenance.
Computer Technician III
January 2002 – October 2002 University of Alabama – Tuscaloosa, Alabama
• Managed multi-platform information systems, network, and desktop administration.
• Responsible for hundreds of nodes/users across multiple geographic locations.
• Supervised and mentored computer science student interns.
Information Systems Field Engineer
August 1999 – January 2002 Companion Technologies, Inc. – Ridgeland, Mississippi
• Remotely and on-site maintained networks and information systems for regional hospitals and physician clinics.
Field Engineer / Technical Support Specialist
August 1998 – August 1999 McAleer Computer Associates Inc. – Mobile, Alabama
• Configured & maintained network servers: SCO Unix, Windows: NT, 2000.
• Installed servers, CAT5 networks, and accounting software on-site.
• Diagnosed and repaired various types of printers; configured and maintained Genicom, NCR, and Printronix band printers.
Civil Engineering (Incomplete) University of South Alabama (1993 – 1995)
Professional references available upon request.

William McGill